GENERAL TERMS & CONDITION OF SALES
To fill showers, bathrooms and kitchens around the world with handmade, high-end artisanal soaps and cosmetics. Using natural ingredients, we become the reference in custom soap making through innovation and creativity.
Develop customized cosmetics reflecting the values and objectives of your project through the chosen ingredients, colors, textures, essential oils, embossing and professional packaging.
2. Custom made, handmade, locally made
3. Superior design and ingredients
Good deeds towards humans, animals and the environment.
Careful and judicious selection of superior quality ingredients.
Continuous follow-up with our customers.
An evolving communication strategy.
We ship our products everywhere in Canada and outside the country*. Products are shipped by Canada Post & Purolator, in expedited mode (3 days or less) and the rate is fixed at 15 for all orders of 50 or less. Our prices are in Canadian dollars (CAD).
For all orders of 50 and more (before taxes), you will pay 8 for shipping.
We offer free shipping on all orders of 80 and more (before taxes) for individual customers only.
We deal with Paypal, which accepts most credit cards.
We accept Interac payments.
Sales taxes are applicable
TAX & DUTY
The buyer is responsible for any customs and import tax claims that may be applicable.
We are not responsible for delays and lost packages for deliveries outside of Canada.
REFUNDS AND EXCHANGES
Some returns or exchanges are possible.
Please contact us to obtain an approval number within 14 days of delivery and return the items within 21 days.
return the items within 21 days.
If you have any problems with your purchase, please contact us promptly to let us know.
No exchange or refund is possible for the following products:
Personal hygiene products
Personalized order (made to measure)
If upon receipt of your order the items have major defects/breakage, please contact us immediately to let us know, we will handle these situations on a case by case basis.
A cancellation can be requested within: 12 hours after purchase.
If you change your mind about your purchase, you can cancel the order. You must send us an email. If your order has already been shipped (be careful, we are fast) at the time of cancellation, you will have to return the ordered products at your expense. Upon receipt of the products, we will credit your order. Shipping fees are not refundable.
The buyer is responsible for any costs incurred by a return order. If items are returned to Butr altered, the buyer will be responsible and no refund will be issued.
that respects you and us too
We collect the following information:
✔ Last name
✔ First Name
✔ Mailing Address
✔ Zip code
✔ E-mail address
✔ Phone / Fax number
✔ Preferences (musical, literary, cinematographic, etc.)
✔ Physical description
The personal information we collect is gathered through forms and through the interactivity between you and our website. We also use, as described in the following section, cookies and/or logs to gather information about you.
Forms and Interactivity:
Your personal information is collected through forms, namely:
✔ Website registration form
✔ Order form
✔ Opinion Survey
We use the information collected for the following purposes:
✔ Order tracking
✔ Information / Promotional offers
✔ Website management (presentation, organization)
Your information is also collected through the interactivity that can be established between you and our website in the following ways
✔ Web site management (presentation, organization)
We use the information collected for the following purposes
✔ Forum or discussion area
✔ Information or promotional offers
Log Files and Cookies
We collect certain information through log files and cookies. This information is primarily the following:
✔ IP address
✔ Operating system
✔ Pages visited and requests
✔ Time and day of connection
The use of such files allows us to:
Improvement of the service and personalized welcome
Personalized consumption profile
We are committed to offering you the right to object to and withdraw your personal information.
The right to object is the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection
The right to withdraw is the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.
Right of access
We are committed to recognizing the right of access and rectification of the persons concerned who wish to consult, modify or even delete the information concerning them.
The exercise of this right will be done :
Postal code: 4, rue Juliette Béliveau, Saint-Bruno-de-Montarville J3V 5T2
The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures
SSL (Secure Sockets Layer) protocol
SET (Secure Electronic Transaction) protocol
Access management – authorized person
Access management – person concerned
User ID / Password
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a degree of risk when using the Internet to transmit personal information.