GENERAL TERMS & CONDITION OF SALES
To fill showers, bathrooms and kitchens around the world with handmade, high-end artisanal soaps and cosmetics. Using natural ingredients, we become the reference in custom soap making through innovation and creativity.
Develop customized cosmetics reflecting the values and objectives of your project through the chosen ingredients, colors, textures, essential oils, embossing and professional packaging.
2. Custom made, handmade, locally made
3. Superior design and ingredients
Good deeds towards humans, animals and the environment.
Careful and judicious selection of superior quality ingredients.
Continuous follow-up with our customers.
An evolving communication strategy.
We ship our products everywhere in Canada and outside the country*. Products are shipped by Canada Post & Purolator, in expedited mode (3 days or less) and the rate is fixed at 12$ for all orders of 50 or less. Our prices are in Canadian dollars (CAD).
For all orders of 50 and more (before taxes), you will pay 7.50 for shipping.
We offer free shipping on all orders of 80 and more (before taxes) for individual customers only.
We deal with Paypal, which accepts most credit cards.
We accept Interac payments.
Sales taxes are applicable
TAX & DUTY
The buyer is responsible for any customs and import tax claims that may be applicable.
We are not responsible for delays and lost packages for deliveries outside of Canada.
REFUNDS AND EXCHANGES
Some returns or exchanges are possible.
Please contact us to obtain an approval number within 14 days of delivery and return the items within 21 days.
return the items within 21 days.
If you have any problems with your purchase, please contact us promptly to let us know.
No exchange or refund is possible for the following products:
Personal hygiene products
Personalized order (made to measure)
If upon receipt of your order the items have major defects/breakage, please contact us immediately to let us know, we will handle these situations on a case by case basis.
A cancellation can be requested within: 12 hours after purchase.
If you change your mind about your purchase, you can cancel the order. You must send us an email. If your order has already been shipped (be careful, we are fast) at the time of cancellation, you will have to return the ordered products at your expense. Upon receipt of the products, we will credit your order. Shipping fees are not refundable.
The buyer is responsible for any costs incurred by a return order. If items are returned to Butr altered, the buyer will be responsible and no refund will be issued.